Please state the reason for return on the original packing slip and include it along with your purchase in the original box (which should be securely covered or wrapped) and return to us within 14 days at the following address:

Returns Department

Roberta Boutique

19 Westover Road

Bournemouth

Dorset

BH1 2BY

In the very unlikely event that the goods you receive are damaged, faulty or an incorrect item, please immediately contact us by calling 01202 299292. Once the goods are returned to us we will inspect them and, if we agree that any fault or damage was present at the time of dispatch, we will refund reasonable cost of postage as well as that of the goods purchased.

For your own protection you must return the package to us using a service that provides tracking and requires a signature upon receipt to ensure that we have received your return. In addition, we advise that you should take out sufficient insurance to cover the full cost of the purchase that is being returned in the event that your return is lost in the postal system. Please retain the postage receipt showing the tracking information as you will require this to trace your package should the returned purchase not be received by us. Please note that the cost of returning your purchase is your responsibility and will not be added to the refund of your returned goods. Refunds will be authorised once the returned purchase has been inspected and normally should take place within 1-2 working days of us receiving the returned item. Refunds will be made to the card originally used for your purchase.